At City Recital Hall our people and patrons are important to us, and we appreciate the importance of your personal information.

It is common to provide personal information when engaging with City Recital Hall, and this policy sets out how we ensure those details are handled securely, sensitively, and in accordance with the Australian Privacy Principles.

How we use personal information

When we disclose personal information

When personal information leaves Australia

Cookies and third-party tracking

Security of payment information

What you can do to protect your personal information

Contacting Us

What is personal information

The Australian Privacy Principles consider any information that identifies an individual as ‘personal information.’ Personal information can also include information which is non-personally identifiable on its own, but when taken with other information, may be capable of identifying an individual.

The kinds of personal information collected by City Recital Hall varies depending on the engagement, but for the purposes of this policy, includes any information capable of being personally identifiable, such as first and last names, payment information, images, phone numbers, mailing address, email address, or other contact information.

How we collect personal information

Personal information is often provided to City Recital Hall when engaging with us, such as if you:

Purchase tickets to an event;
Attend an event;
Hire our venue;
Sign up to our newsletter;
Join our membership program;
Interact with our Website;
Interact with us on social media;
Contact us for customer service requests or feedback;
Enter our competitions or promotions; or
Make a donation.

(together, “engagements”)

You may provide personal information to City Recital Hall directly, for example when completing your information to receive our newsletter. Personal information may also, in limited circumstances, be provided to City Recital Hall indirectly through a third party, for example if someone purchases a ticket on your behalf and provides your personal details for the ticket.

When you visit City Recital Hall, your image may be collected by our security systems which include closed circuit tv (CCTV) footage. Reasonable steps are taken to ensure CCTV footage is stored in a secure format, and is used only for purposes the security and safety of our people and patrons and the protection and management of City Recital Hall. Your image may also be collected incidentally by photography, video and/or audio recordings made at City Recital Hall events. City Recital Hall occasionally uses those recordings for marketing purposes, and your image or voice may be included in such materials.

City Recital Hall takes our responsibility to keep your information secure seriously. Any personal information collected by City Recital Hall is kept in a centralised and secure storage platform, and only accessible by authorised employees who need access to the information to perform their roles. Those employees are subject to security controls and procedures in accordance with this privacy policy.

How we use personal information

City Recital Hall takes care to limit use of your personal information to the purposes you provided it to us for, for reasonable related purposes to optimise your experience and relationship with us, or as required by law.

It is necessary for us to use your personal information to communicate with you, such as regarding tickets you have purchased to City Recital Hall events. If you are a member of City Recital Hall, we also use your personal information to communicate the membership benefits you are entitled to, so you can make the most of your membership with us. If you have opted to receive our newsletter, we will use your personal information to provide you with our newsletter so you can be up to date with upcoming events and news at City Recital Hall.

Overall, we use your personal information to ensure you receive excellent service, to optimise your experience at City Recital Hall, and to enhance our relationship through communication.

When we disclose personal information

Generally, personal information will not be disclosed to third-party individuals or organisations outside of City Recital Hall without your prior consent. You may consent for us to disclose your personal information to a third party by, for example opting in to receive communications from the promotor or performer of a City Recital Hall event.

In limited circumstances, we disclose information to third-party service providers for their use in performing internal business functions or collecting information on our behalf. For example, we necessarily provide personal information to software services which automate certain customer experience functions for us. We may also disclose personal information if we are legally bound to do so, or if disclosure is reasonable and necessary to prevent harm to our people, patrons, partners, or affiliates. We will notify you of such disclosure wherever practicable.

When we do disclose information to third parties, we use non-personally identifiable information wherever possible and take reasonable steps to ensure these third parties only collect and use personal information in accordance with this policy, and for no other purpose other than providing us with the agreed services.

When personal information leaves Australia

Some of our third-party service providers are located overseas. In the event we are required to disclose personal information to overseas third parties, we take reasonable steps to ensure such disclosures are subject to reasonable confidentiality terms, that the overseas third party is subject to a law or binding scheme that protects your information in a way that, overall, is at least substantially similar to the way in which the Australian Privacy Principles protect your information, or that the overseas third party takes steps to prevent a breach of the Australian Privacy Principles in relation to your information.

Cookies and third-party tracking

Cookies are small files placed on browsers by websites to understand users’ engagement with particular websites, and to facilitate their convenient access and use. Cookies do not cause damage to a user’s computer and are not malicious files. Some cookies may be associated with personal information and some may not. Wherever possible, we anonymise and pseudonymise the information we collect via cookies or other tracking technologies.

City Recital Hall uses other third-party tracking technologies to collect non-personally identifiable information in the form of various usage and user metrics when you engage with our Website or services. For example, we use Google Analytics features to collect data about traffic to our Website using tracking technologies. We also use Meta analytics tools to collect information from City Recital Hall social media channels which assists with our marketing activity. The information that is collected from these third-party technologies is pseudonymous or aggregated data, meaning it does not identify any individual user.

Third-party analytics companies may combine the information collected for us with other information they have independently collected, but we take care to ensure that the information collected for us is pseudonymous or anonymous so that users cannot be identified when the information is combined.

If you are interested in your options regarding cookies and third-party tracking technologies, see information at What you can do to protect your personal information.

Security of payment information

Payment information is necessarily provided to City Recital Hall when engaging in financial transactions with us. We take our responsibility to keep those payment details secure seriously.

All transactions on our Website, such as purchasing tickets to events or donating to City Recital Hall, are encrypted, meaning no third party that might intercept the data can interpret it. The encrypted payment information is processed by a secure third-party server and is not collected by City Recital Hall.

We also take reasonable steps to ensure the security of financial transactions made with us in person, such as if you purchase a ticket from our box office, buy merchandise, food or beverages. Our credit card readers encrypt your payment information, and if payment information must be provided directly to us for any reason, it will be destroyed immediately after the transaction is complete.

What you can do to protect your personal information

If you do not want to provide personal information to City Recital Hall, you have the option to remain anonymous as far as it is practicable. However, sometimes it will be necessary to provide us with accurate contact details. For example, if you want to receive tickets by post, we will need accurate postal details to send them to you. You can opt out or unsubscribe from receiving communications from City Recital Hall by changing the settings via a hyperlink in the footer of emails received from City Recital Hall.

If you have an online account with us via our Website (Account), you can at any time access, update, correct or delete your personal information by updating your Account preferences after you log in to the City Recital Hall Website. If you wish to access personal information not accessible by logging into your Account, send us a request at the details under Contacting Us, and we will provide you the information without charge.

If you delete your Account or change your preferences, certain information may continue to exist in our systems. To ensure all of your information is deleted, send us a request at the details under Contacting Us and we will take all reasonable steps to remove or de-identify any personal information. If we are unable to remove your information for any reason, we will notify you of this with an accompanying explanation.

You can also manage or reject the use of non-essential cookies by changing your browser’s privacy settings or to disable tracking on your mobile device. If you would like more control over your Google Analytics settings, you can download the Google Analytics Opt-out Browser Add-on. You can also manage your ad preferences on Facebook.

Please note that if you refuse or reject essential cookies (those that enable the performance and functionality of the City Recital Hall Website), your experience of our Website may be impaired.

Contacting Us

If you have questions or concerns about this Privacy Policy, or our use of your personal information or data, please contact our Data Protection Officer as soon as possible.

You can contact our Data Protection Officer directly via email [email protected]

Or write to the Data Protection Officer at:

GPO Box 3339

Sydney NSW 2001, Australia

Image: Jess Gleeson, Switched On: Cerrone, City Recital Hall, June 2023